Stewart-MacDonald Manufacturing Company

Since 1968, Stewart-McDonald has created revolutionary musical instruments (such as the 5-Star banjo head) and designed parts and tools for professional luthiers, instrument makers and repair shops. The company also manufactures high-quality kits that enable amateurs to create heirloom-quality instruments. Stewart-MacDonald is the sole distributor of Waverly tuners and Sloane guitar machines, the highest-quality tuners in the industry.

Business Continuity Plan

Conducted a complete business continuity assessment addressing information technology, personnel and buildings. Weighted risks based on severity of impact, probability of event, cost of prevention and cost of recovery. Created a prioritized set of recommendations to improve operational reliability. Worked through all high- and medium-risk items with company.

 

eCommerce Software and Hosting

Conducted strategic planning with the executive team to develop key criteria for selection of eCommerce software to support robust online business. Developed RFP and conducted bidding process. Engineered high-availability dedicated server architecture. Identified potential hosting partners with physically diverse server rooms and backbone network. Negotiated contracts with eCommerce software vendor and hosting company.

 

VoIP Network

Worked with management to identify key features required to support robust call center for orders and customer service. Engineered a VoIP solution and related trunking requirements to support the high inbound call volume. Created RFPs, conducted bidding processes and negotiated contracts for VoIP solution and inbound trunking.

 

PCI Compliance

Conducted complete audit of credit card information handling to establish compliance with Payment Card Industry (PCI) requirements. Tracked flow of information through all computer software and data entry processes. Worked with software vendors to remedy issues identified. Established process for continued internal audit process.